Vocational Placement Kit-SISXIND009 Respond to interpersonal conflict SCORM Core units FNSCRD401 Assess credit

Core units FNSCRD401 Assess credit applications FNSCRD402 Establish and maintain appropriate security FNSCRD403 Manage and recover bad and doubtful debts FNSCRD404 Utilise the legal process to recover outstanding debt FNSCRD405 Manage overdue customer accounts FNSCUS402 Resolve disputes FNSINC411 Conduct work according to professional practices in the financial services industry FNSORG411 Conduct individual work within a compliance framework FNSRSK411 Apply risk management strategies to own work Elective units BSBCUE203 Conduct customer engagement BSBCMM301 Process customer complaints BSBCNV506 Establish and manage a trust account If you require RPL Kits with comprehensive benchmarking

policies and procedures in the construction industry CPCCCM2010B Work safely at heights CPCCCM3001C Operate elevated work platforms CPCCPD2012A Use painting and decorating tools and equipment CPCCPD3021A Prepare surfaces for painting CPCCPD3023A Apply texture coat paint finishes by brush

accessories and associated controls UEERA0094 Verify functionality and compliance of refrigeration and air conditioning installations UEERE0015 Implement and monitor energy sector environmental and sustainable policies and procedures UEERL0001 Attach cords and plugs to electrical equipment for connection to a single phase 230 Volt supply UEERL0002 Attach cords

Units of competency CPCCWHS1001 Prepare to work safely in the construction industry CUALGT313 Install and test lighting equipment CUALGT314 Install and operate follow spots CUALGT311 Operate basic lighting CUAWHS312 Apply work health and safety practices CUALGT312 Repair and maintain lighting equipment CUALGT211 Develop basic lighting skills * We can develop additional elective units that are not listed on request (Please contact us for further information)

Vocational Placement Kit-SISXIND009 Respond to interpersonal conflict SCORM Core units FNSCRD401 Assess creditA work placement kit to assist RTOs in assessing the practical skills and components in a simulated environment or actual workplace.